Certificate II in Retail Operations [ SIR20207 ]

The Certificate II in Retail has been designed to provide the skills and knowledge in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings such a speciality stores, supermarkets, department store and retail fast food outlets.

Job Opportunities: sales assistant, customer service representative, crew member and checkout operator.

Entry Requirements: There are no entry requirements into this qualification.

Course Structure: The course consists of Fourteen (14) units of competency comprising of Nine (9) core units and FIVE (5) elective units. Skills4Jobs has developed a program that meets the requirements of the qualification.

Units of competency: The units of competency making up our current program include:

Unit Code	Unit Title	Core / Elective
SIRXCCS001A	Apply point of sale handling procedures	Core
SIRXCCS002A	Interact with customers	Core
SIRXCLM001A	Organise and maintain work areas	Core
SIRXCOM001A	Communicate in the workplace	Core
SIRXICT001A	Operate retail technology	Core
SIRXIND001A	Work effectively in a retail environment	Core
SIRXINV001A	Perform stock control procedures	Core
SIRXOHS001A	Apply safe working practices	Core
SIRXRSK001A	Minimise theft	Core
SIRXSLS001A	Sell products and services	Elective
SIRXSLS002A	Advise on products and services	Elective
SIRXMER001A	Merchandise products	Elective
SIRXINV002A	Maintain and order stock	Elective
SITXOHS002A	Follow workplace hygiene procedures	Elective

Outcome: The qualification is nationally recognised and can only be delivered by a Registered Training Organisation (RTO) that complies with the governing standards of quality training and assessment. On successful completion of the course assessments you will be awarded

Certificate II in Retail.

Students who exit the training program without completing all assessments may be issued with a statement of attainment for those units in which they have demonstrated competency

Delivery Mode:

Distance Learning – this mode is self paced and delivered via correspondence over a period of up to 12 months

Class room / Mixed Mode – this mode is delivered in the class room over a period of 5 weeks. Self study is required

Traineeship (NSW only) – this mode is delivered and assessed on the job over a period of 12 months full time

 

Fees: The cost of this course is determined by the delivery method:

Distance Learning - $1700

Class Room / Mixed Mode - $3000

Traineeship – determined by employment status

 

Career Pathways: Students who successfully complete this qualification will have the option to continue their development and career path by enrolling in qualifications such as Certificate III in Retail SIR30207

 

Recognition of Prior Learning (RPL)/Credit Transfer: The learning objective for each unit will be explained prior to commencement. If you feel that you have enough evidence present to prove these skills (such as through other courses that you may have attended) to the required level please speak to your assessor about recognition of your prior learning/skills (also known as recognition of prior learning). If you have completed some units of this program previously through another training program then you may be able to gain credits for this and this may also shorten the requirements and the duration for achieving this qualification